Do you help individual homeowners?
No. Mortgage Audits Online is a business-to-business audit service and does not perform audits directly for homeowners. Your legal representative can become a Mortgage Audits Online Affiliate to order audits for you and other homeowners.
Where can I get general information about the laws governing mortgage lending?
MAO provides links to useful resources regarding TILA, RESPA, ECOA, HAMP, HARP, and FCRA to name a few. READ MORE
What is a Mortgage Audits Online Affiliate and how do I become one?
Businesses that exceed our minimum monthly order requirements can attain affliate status with Mortgage Audits Online and receive discount pricing.
Why do audits have to be paid in advance?
Our mortgage auditors take great care and time to audit the many documents associated with each loan. Therefore, costs are incurred regardless of the amount and types of violations uncovered during an audit.
How long does it take for a standard Forensic or Securitization Audit?
FIVE to SEVEN business days from the date of payment, assuming all necessary documents were provided.
Can an audit report be rushed?
Rush service provides an Audit Report in 2 BUSINESS DAYS from receipt of payment and is taken on a case-by-case basis. Rush Fees apply.
Can you tell me if my mortgage is securitized prior to ordering a Securitization Audit?
Every mortgage is unique, so we cannot make general assumptions about securitization based on the bank or mortgage company involved. The Securitization Audit must be completed before we can accurately determine if your mortgage has been securitized.
How do I pay my bill?
MAO utilizes bill.com for our invoice and bill paying services. Payment options include Visa, MasterCard, or electronic check transfer and must be paid before auditing can begin.
How do I submit my documents?
Please download our Order Submission Form to get started. Also, your Account Executive will take you through this process step by step if further assistance is needed. READ MORE
Do you offer document preparation services?
In some cases, if you are unable to submit an order based on our requirements, we will prepare your documents for audit. Extra charges apply.
Is there someone that handles my account?
Every Affiliate business is assigned an Account Executive.
Who performs your audits?
Our auditors consist of former title agents, mortgage bankers, brokers and settlement experts with decades of experience working in the field. They know where to look for the most common and least known violations on an underwriting level and federal and state levels. Years of research finding trust locations are our specialty. Our auditors utilize ABSNet, the Securities and Exchange Commission EDGAR database for trust location, and CUSIP Information.
What products and services do you offer and what is the cost?
Please see our services page for a complete breakdown of products. Download our complete Products and Services Pricelist. (MAO Customer Prices and Products.pdf)
Do you provide legal service or advice?
MAO sticks to a policy of providing the best audits in the business. We believe that focus should be our only job. We do not provide legal advice on any subject.
Do you provide training related to mortgage audit results and foreclosure defense?
We provide training in interpreting audit results on an hourly basis. Extra charges do apply.
